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Issue Transition Comment Field

Issue Transition Comment Field

The Reply to custom field is created automatically when the app is installed. It allows users to select an existing comment from the issue, view its parent comment, and reply to it during issue transitions. The field can be configured on a per-transition screen basis. If it is not configured, transitions will proceed as usual without interruption.

Configuration

Step 1 – Access Transition Screens

  1. Navigate to Jira Project Settings → Screens.

  2. Find the transition screen where you want this Reply to field to appear.

  3. Add the created Reply to custom field to that screen.

Step 2 – Enable for Specific Transitions

  1. Go to Workflows in your project settings.

  2. Edit the transition where you want this Reply to field to appear.

  3. Attach the screen that includes this field.

  4. Save and publish the workflow.

Using the Plugin During Issue Transition

1. Start Transition

  • When a user moves an issue from one status to another, and the transition screen has the Reply to field configured:

    • A popup window appears.

2. Comment Dropdown

  • The popup displays a dropdown list of comments from the issue.

  • Comments are sorted with the newest first.

3. Select and Reply

  • The user can select one comment.

  • The parent of the selected comment is displayed below.

  • The user can reply using the Atlassian comment prompt.

  • The reply is added to the issue’s comments.

4. Default Flow

  • If the field is not configured on the screen, Jira transitions proceed as usual without any popup.